If anyone has ever made an insurance claim before, the following comes to mind:
- Documents getting ‘lost’ in the mail
- Delays, delays and even more delays
- Being on the phone for ages to find out your claim information
These circumstances are especially aggravating for people who have suffered greatly from their loss, such as a worker who has injured themselves and is unable to draw an income to support their family. The WorkCover process can be frustrating and even demoralizing at times. That being said, the launch of Worker Assist Mobile app in August 2014 has made this process easier to bear. During a period where stress and anxiety are peaked, it is a relief that WorkCover has taken steps to simplify the claims process by providing convenient access to information through a mobile app.
Here are some of the ways that this app has made the WorkCover process so much easier:
It is free
With certain exceptions (most involving separate doctor visits), something given for free is quite simply one of those things that put a smile to our face.
Photo uploads of medical information and expense receipts
No more having to deal with annoying fax machines or having to travel to the post office in the hopes that your documentation will make it to its appointed destination without falling behind a desk and being lost for months.
Now, all you need to do is take a quick photo of the correspondence with your mobile device and then upload it through the app. Easy.
Claim information at your fingertips
While some of the phone reps can be a pleasure to talk to and the wait music can actually be catchy and engaging, more often than not this isn’t the case.
The mobile app allows you to check your WorkCover claim status, next compensation payment date, medical appointment dates and details and even notify you of messages from your WorkCover claim contact.
It organizes your documents
When you are injured, organization is probably not the first thing on your mind. The mobile app allows you to view correspondence sent between you and WorkCover Queensland. This is a great function in order to make sure that everything is being done properly and that there is a record of it that you can access. It may be invaluable to have if you decide to pursue legal action concerning your claim.
Also, dealing with taxes can also be a pain and this app lets you even complete a tax file number declaration.
New Smartphone App – Worker Assist
How do you get the app?
Get the app here: https://www.worksafe.qld.gov.au/online-services/workerassist